COMPLAINTS PROCEDURE

1. Then it’s important for me to know. Therefore, try to discuss the problem with me in the first instance. We’ll probably work it out together then. It may also help me to further improve my services.

2. In case that we cannot work it out together, or if you find it difficult to discuss your complaint, you can choose to contact the Association for Professionals in the Massage and Sports Care Sector (BMS). They will then advise you on the best way to deal with your complaint. You can contact the BMS by phone, e-mail or through the complaints form on the website https://www.bms-belangenvereniging.nl

3. If the complaint cannot be resolved by the BMS, the complaint will be submitted to the Care Complaints Portal. This is an independent arbitration body recognised by the Ministry of Health, Welfare and Sport within the framework of the Quality, Complaints and Disputes for Health Care Act (Wkkgz). I am affiliated with the Care Complaints Portal via BMS and registered with the Wkkgz.

4. The Complaints Officer of the Care Complaints Portal can help you find the best way to resolve your complaint. The Complaints Officer is impartial and aims to mediate by listening, informing and advising. It may be the case that you are not satisfied with the mediation after it has been dealt with, then it is possible to take further steps such as submitting the complaint to the Disputes Committee.

5. More information can be found in the website https://klachtenportaalzorg.nl